Sorted, explained, and waiting for your call.
Allayr sits in front of your clinic’s inbox. It organizes what arrives and shows its work — then stops, because the decision is yours.
Everything lands in one place
Fax, email and SMS arrive in a single queue instead of three. Nothing is dropped, deduplicated away, or hidden — the full intake is always visible.
Each message is classified
Allayr reads the message and assigns it a type and an urgency tier — drawing on the full context available, including relevant chart history, not just the message text. That context sharpens the tier; it is never presented as a diagnosis, and it never replaces one.
The reasoning is attached
Alongside the classification, you get the plain-language basis for it and how confident the system is. Low confidence is shown as low confidence rather than smoothed over.
A destination is suggested
Based on how your clinic is set up, Allayr proposes where the message should go — a person, a role, or a queue.
A person decides
Nothing is sent, filed, or actioned on its own. Staff approve, override, or reassign, and every one of those decisions is written to the audit trail.
Three tiers, one color language.
The same dot that marks urgency in the queue means the same thing everywhere in the product — in the list, on the message, and in the audit log. Colour is never the only signal: every tier carries its label alongside it.
- Urgentneeds someone today
- Routineexpected clinic traffic
- Lowadmin, vendors, everything else
Open the classification.
Every message carries the reasoning behind its tier and the signals that drove it. If you disagree, you change it — and your change is recorded, not silently absorbed.
Hi Dr. Chen — I’ve had chest tightness1since last night. It gets worse when I walk up the stairs2and I’ve been short of breath3 just getting to the kitchen. Should I come in, or wait for my appointment on the 14th?
Signals
Every decision leaves a trail.
Who saw a message, what Allayr suggested, what the person chose, and when. The record is append-only — corrections are added as new entries rather than overwriting what happened.
Read about security and trust09:21 was never rewritten. The correction sits beneath it.
Want to poke holes in this?
That’s exactly what the Inner Circle is for — a handful of Canadian clinics telling us where this breaks against real front-desk work, before launch. Leave your email and we’ll follow up personally.